Refund policy
At Easelora, we want every customer to shop with confidence. If your purchase does not meet your expectations, we're here to help with a straightforward and customer-friendly return process.
30-Day Free Returns
We proudly offer free returns and refunds within 30 days from the date your order is delivered.
To qualify for a return, your item should:
- Be returned within 30 days of delivery.
- Be in its original condition whenever possible.
- Include original packaging and accessories if applicable.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Personalized or custom-made items.
- Products damaged through misuse or improper handling.
- Items returned without prior contact with our support team.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
Please include:
- Your order number.
- A brief explanation.
- Clear photos showing the issue.
We'll review your request promptly and arrange a replacement or full refund whenever appropriate.
Refund Process
After receiving and inspecting the returned item, refunds will be issued to your original payment method.
Most refunds are processed within 5–10 business days, depending on your financial institution.
Order Cancellation
Orders may be cancelled before they enter processing or shipment.
Once an order has shipped, cancellation is no longer possible, but you may request a return after delivery.
Return Shipping
Easelora provides free return service for eligible returns approved by our support team.
Please do not return products without contacting us first.
Contact
Email: support@Easelora.space
Phone: +1 (604) 741-5697
Address: 19227 Fieldstone Walk, Pitt Meadows, BC V3Y 2X1, Canada